"Your success is our success" is not just a slogan for us - we really mean it. At V-Lox we undersand the importance of support to our customers and consider it key to our success in business. We have put a lot of thought into how to best support our customers, and came up with a support process that we feel is both user-friendly and efficient. We familiarize ourselves with your business by assigning an account manager, who takes the time to learn and understand your business. The account manager is the primary point of contact throughout the partnership. By doing that, we hope to establish a strong relationship that works together with you to improve your business. With the account manager being familiar with your business, troubleshooting problems or explaining functionality becomes easier.

We do not charge for every phone call or email. We don't think this is the right way to support our customers. The support is included in our monthly maintenance fee, so users don't have to calculate how much it would cost before they send an email or make a phone call.